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Conversations

Conversations

Everything about picking up and forwarding calls.

How do I remove a data tag from my conversation?"

How do I set up my GDPR Compliance?

Conversation overview

Why can't I see my team in the conversation overview?

How do I forward a conversation to a Team?

What happens to conversations of an employee who is removed from a team?

What happens if a team is deleted and the chatbot redirects the chat to the deleted team?

What does the customer see when the chat is forwarded by the chatbot to a team or agent?

Can I see the history of a chat forwarded by the chatbot?

Should I still use the original conversation filters?

How do Teams work?

Where can I find Teams in the conversation overview?

Do I need to modify my input fields if I want to use custom fields?

Where do I find anonymous conversations?

How can I retrieve my previous conversations?

How do I sort my conversations in the conversation overview?

Conversation Overview

Unassigned

My conversations

Delete data and conversations in the dashboard

Notification preferences

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Other functionalities

Open the website widget with a button

Chatbot redirects visitor to an agent

Archiving conversations

Take over a conversation from the chatbot

View visitor status

Tags & notes

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Contacten

How can I read back conversations from contacts?

Based on what information can I search within contacts?