Help Center
English
Nederlands
Watermelon.co
Nederlands
Conversations
Getting started
Learn the basics
Start collaborating
Manage conversations
Create chatbots
Watermelon Academy
How to
(Legacy) Chatbot Builder
Conversation Flows
FAQ
Other functionalities
Tips & Tricks
Data tags
Watermelon Pulse
Conversations
Conversation overview
Other functionalities
Contacten
Statistics
API & Integrations
Webhooks
Subscription & Payment
Subscriptions
Support
Give us feedback
Contact us
Channels
Website widget
Facebook
WhatsApp
Instagram
Back to home
Help Center
Conversations
Getting started
Learn the basics
Start collaborating
Manage conversations
Create chatbots
Watermelon Academy
How to
(Legacy) Chatbot Builder
Conversation Flows
FAQ
Other functionalities
Tips & Tricks
Data tags
Watermelon Pulse
Conversations
Conversation overview
Other functionalities
Contacten
Statistics
API & Integrations
Webhooks
Subscription & Payment
Subscriptions
Support
Give us feedback
Contact us
Channels
Website widget
Facebook
WhatsApp
Instagram
Conversations
Everything about picking up and forwarding calls.
GDPR settings
Remove data tag
Conversation overview
Read previous conversations
Read anonymous conversations
Team not visible in conversation overview
Forwarding visible to customer
Combine input fields with custom fields
Forward a conversation
Teams
See the history of a chat forwarded by the chatbot
Teams in the Conversation Overview
Removing data and conversations in the dashboard
Conversation Overview
Pick up new conversations
Your inbox
Using filters
OLD INBOX: Can I see the history of a chat forwarded by the chatbot?
OLD INBOX: Should I still use the original conversation filters?
OLD INBOX: How do Teams work?
OLD INBOX: Where can I find Teams in the conversation overview?
OLD INBOX: How do I forward a conversation to a Team?
OLD INBOX: How do I sort my conversations in the conversation overview?
What happens to conversations of an employee who is removed from a team?
What happens if a team is deleted and the chatbot redirects the chat to the deleted team?
OLD INBOX: Conversation Overview
OLD INBOX: Unassigned
OLD INBOX: My conversations
OLD INBOX: Delete data and conversations in the dashboard
Notification preferences
Sorting conversations
See more
Other functionalities
Read closed conversations
Open the website widget with a button
Closing conversations
Taking over a conversation from the chatbot
Tags & notities
Forward visitor to an employee
OLD INBOX: Archiving conversations
OLD INBOX: Take over a conversation from the chatbot
View visitor status
OLD INBOX: Tags & notes
See more
Contacten
Read closed conversations from contacts
Search within contacts
