Conversations

Everything regarding Conversations

• Forward a conversation
• Removing data and conversations in the dashboard
• Pick up new conversations
• Your inbox
• Closing conversations
• Team not visible in conversation overview
• Sorting conversations
• Tags & notities
• Remove data tag
• Using filters
• Read closed conversations
• See the history of a chat forwarded by the chatbot
• Forward visitor to an employee
• Taking over a conversation from the chatbot
• View visitor status
• How to use User Status