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Conversations

Conversations

Everything about picking up and forwarding calls.

How do I remove a data tag from my conversation?"

How do I set up my GDPR Compliance?

Conversation overview

Can I see the history of a chat forwarded by the chatbot?

OLD INBOX: Can I see the history of a chat forwarded by the chatbot?

Using filters

OLD INBOX: Should I still use the original conversation filters?

Your inbox

Pick up new conversations

Conversation Overview

OLD INBOX: How do Teams work?

Removing data and conversations in the dashboard

Where can I find Teams in the Conversation Overview?

OLD INBOX: Where can I find Teams in the conversation overview?

How does Teams work?

How do I forward a conversation?

OLD INBOX: How do I forward a conversation to a Team?

OLD INBOX: How do I sort my conversations in the conversation overview?

Why can't I see my team in the conversation overview?

What happens to conversations of an employee who is removed from a team?

What happens if a team is deleted and the chatbot redirects the chat to the deleted team?

What does the customer see when the chat is forwarded by the chatbot to a team or agent?

Do I need to modify my input fields if I want to use custom fields?

Where do I find anonymous conversations?

How can I retrieve my previous conversations?

OLD INBOX: Conversation Overview

OLD INBOX: Unassigned

OLD INBOX: My conversations

OLD INBOX: Delete data and conversations in the dashboard

Notification preferences

How do I sort my conversations?

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Other functionalities

Tags & notities

Taking over a conversation from the chatbot

Closing conversations

Open the website widget with a button

Chatbot redirects visitor to an agent

OLD INBOX: Archiving conversations

OLD INBOX: Take over a conversation from the chatbot

View visitor status

OLD INBOX: Tags & notes

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Contacten

How can I read back conversations from contacts?

Based on what information can I search within contacts?