If you do not see your team in the conversation overview, this can have several causes.
When a team is not visible in your conversation overview, this can be due to three reasons. The causes are listed below:
1. You have not yet created a team. You can only see teams in your conversation history if they have been created. Click on Settings in the upper right and then on Create/Change Teams. Click Add new team, give the team a name and add individual users to this team. [Note: Only a user with an administrator role can create or modify teams!]
2. You are not yet a member of a team. You will only see a team in the conversation overview if you are a user added to a team. Click Settings in the top right corner and then click Create/Modify Teams. Then click the team to which you want to add users and click Add users to team.
Note: only a user with an administrator role can add or remove other users from a team.
3. You are logged in to the wrong account. You may be logging in with an account that is not yet associated with an existing team. Log in on the account of which you are sure that it is linked to a team.
Are you logged in on the right account and are you a member of an existing team, but can't find this team in your conversation overview? Please contact our support team at support@watermelon.co.