Read closed conversations

In this article you can read how to read closed conversations.

When you have completed a conversation in the conversations overview, you can close this conversation. These conversations are then stored within Watermelon. There are two ways to then read these conversations: from your conversations export and from contacts.

From the export

Go to Statistics.
Select the data from which you want to read the conversations.
Select Exporting conversations in the upper right corner.
Choose Agent conversations only or All conversations and select Export.
A file will be downloaded in which you can read all closed conversations.

Export all conversations

From the export you can read both anonymous as non-anonymous conversations.

From contacts

Go to Contacts.
Select the contact with who you have had a conversation you wan to read.
Scroll down in this contact.
Select Archive. Here you can see an overview of the conversations that you had with this contact, including date and contact owner.
Click a conversation to open it.

From contact you can only read conversations where contact details where added.

Note: when conversations are deleted, they are no longer visible, not in the export, nor in contacts.