Pick up new conversations

In the New Inbox, all new conversations are listed. From here you can pick up conversations. How this works is explained below.

After you have picked up a conversation, it will be moved to Your inbox. Your inbox contains all conversations you pick up or which are assigned to you. 

As soon as there is a conversation waiting to be picked up, there is a number behind New. The number is equal to the number of new conversations at that time.

How do I take over a new conversation?

When there is an open conversation ready to be picked up, you can take over the conversation by clicking Assign to me.