Do not wait any longer for a chat visitor who has already left the chat. With the visitor status, you can focus on active visitors and see exactly where you are needed
How does it work?
In the chat overview, you can see if a visitor is still present in the chat. Visitors can minimize the conversation, and this information is forwarded to your dashboard. The Watermelon dashboard has the following status options:
- Green dot: the visitor is active.
- Orange dot: the chat is minimized. The visitor has minimized the chat and is temporarily inactive. They can reopen the chat at a later time and become active again.
This status helps you handle chats efficiently. When the visitor has minimized the chat, there is a good chance they are navigating your website. This gives you time to type out your next question or response in detail.
How do we know all this?
The website widget has a minimize option. Visitors can use this to look up something on the website.
