This article explains how to sort your conversations in your Inbox
As a company, you receive several questions each day. It is nice to see at a glance what the oldest message is that is still open, the newest message that you have received, or a distinction between conversations that come in through different channels. This ensures a more efficient handling of customer questions, as you can keep an overview in various ways.
Within your Inbox you can sort the incoming conversations in different ways. There are 3 possible sort functions:
- Newest
Sort conversations from newest to oldest.
- Oldest
Sort conversations from oldest to newest.
- Alphabetically A-Z
Sorting of conversations in alphabetical order of the contacts associated with each conversation.
To sort conversations, follow these steps:
- Go to Inbox
- In the column where you see your conversations, there is a dropdown menu at the top right.
- When you click on it, the different sorting options will appear.
- Click on one of the sorting options to sort your conversations.