Watermelon uses cookies to identify and recognize visitors and customers. In this article, we explain how cookies work and how they are placed.
Does Watermelon place cookies?
Watermelon uses cookies to enable the software to recognize and identify users. These cookies are placed when a visitor initiates a conversation on your website. They are stored on any device (such as a laptop or smartphone) that the visitor is using at that time. If you already have a cookie policy on your website that asks visitors to accept cookies, you don't need to make any changes.
However, if this is not the case, or if you want to inform your end users additionally about the placement of cookies by the chatbot, you can write a cookie policy and/or add information about Watermelon cookies to your existing cookie policy.
When you switch on 'Track Website Visitors' in the chat widget (under 'Placement'), analytical cookies are used. This allows you to see which page someone is on, and this information is stored. If you want more information about Track Website Visitors, check out this article.
Does Watermelon use site data?
For the conversation conducted in the chat widget, site data (local storage) is used instead of cookies. This means that when someone returns to the website, they can see the conversation again, unless the site data is cleared in the meantime.
What happens if a user deletes their cookies and/or site data?
It's possible that a user deletes their cookies and/or site data. When this happens, Watermelon can no longer see which page the end user was on. If the site date is deleted, the chat history is no longer visible to the end user.