The Functioning and Placement of Cookies for Your Users

Watermelon uses cookies to identify and recognize visitors and customers. In this article, we explain how cookies work and how they are placed.

Does Watermelon place cookies?

Watermelon uses cookies to enable the software to recognize and identify users. These cookies are placed when a visitor initiates a conversation on your website. They are stored on any device (such as a laptop or smartphone) that the visitor is using at that time. If you already have a cookie policy on your website that asks visitors to accept cookies, you don't need to make any changes. However, if you don't have one or if you want to inform your end-users more explicitly about the chatbot placing cookies, you can choose to ask the customer if they accept cookies at the beginning of the conversation.

What happens if a user deletes their cookies?

It's possible that a user may delete their cookies. When this happens, the Watermelon software can no longer identify this user. As a result, the system will prompt for the user's identity again. The data will then be merged with the existing contact once the user is re-identified.

What if the customer switches devices?

It is possible that a user starts a conversation on a computer and later initiates a new conversation on their phone. In such a case, initially, a new contact will be created. However, if a unique value is exchanged, such as a phone number, customer number, or email address, Watermelon recognizes that there is already a contact with the same value. At that moment, Watermelon will link these two profiles together, merging the information.