This article explains what to do if you encounter an error message while linking WhatsApp in 360.
When you encounter an error message while linking WhatsApp, it can be frustrating. Below, you'll find the error messages we are aware of and their solutions.
Error message: Sharing API Key permissions not allowed.
Reason: The WhatsApp number is already in use with 360.
Solution: Request a partner migration through 360 by following the steps in this article.
The partner ID for Watermelon is NqTEl9PA.
Then, email support@watermelon.ai so that we can approve the migration.
Note: We do not receive an automatic notification about this. For a quick resolution, it is essential to contact us directly.
Error message: Number was not set up correctly.
(Possible) reason: The WhatsApp number is still linked to the WhatsApp Business App. This prevents the number from being registered on the WhatsApp Business API.
Solution: To resolve this issue, we kindly ask you to first remove the number from the WhatsApp Business App. Once the number has been successfully removed, you can proceed with registering it as a new number on the WhatsApp Business API (via Watermelon).
After that, you can link WhatsApp.
Did you see any other error messages? Please let us know so that we can help you find a solution!