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      Automatically fill in default fields

      In this article, you’ll learn what Automatically fill in default fields does and how it helps your AI Agent capture and store valuable user information during conversations.

      What is Automatically fill in default fields?

      Automatically fill in default fields enables your AI Agent to extract and assign values to default and fields based on the information users provide during conversations. It helps you keep contact profiles up-to-date without manual effort, working silently in the background.

      Whenever a user shares a relevant piece of information—such as an email address, phone number, or a date—the AI Agent detects it and automatically fills the appropriate field. This only applies to information explicitly shared by the user, not generated by the AI Agent itself.

      Which field types are supported?

      The following field types can be automatically updated:

      • Free text
      • Number
      • Email
      • Phone
      • Date

      Dropdown fields are not supported.

      How does the AI Agent recognize what to fill in?

      The AI Agent uses contextual understanding and natural language processing to identify and assign values. For example:

      • If a user says “Here’s my email: john@example.com”, the email address will be filled in automatically.
      • If multiple values are shared (e.g., “You can reach me at john@example.com or info@example.com”), the AI Agent will ask for clarification before assigning a value.

      If a field already contains a value, the AI Agent may overwrite it—only if the current context clearly indicates that the user is updating their information.

      How is this handled in the background?

      Automatically fill in default fields works silently:

      • The user is not notified.
      • There is no message or sidebar indication.
      • Updates are made directly in the contact profile and shown instantly in the Fields view.

      How to use Automatically fill in default fields

      Want to enable your AI Agent to automatically extract and store information during conversations? Follow these steps to activate and manage Automatically fill in default fields.

      Enabling the feature

      1. Go to Settings in your Watermelon account.
      2. Click on Fields.
      3. Open Automate fields.
      4. Click the option to enable the functionality.

      Once enabled, the AI Agent will start detecting and filling in supported field types as users share information.

      Best practices

      • Design your AI Agent flows to encourage users to share key details naturally.
      • Use the contact profile view to verify which fields have been filled automatically.