In this article, we share some tips to help your AI Agent receive and handle more conversations.
A well-positioned and prominent AI Agent encourages visitors to engage more quickly, resulting in increased interactions and a potential reduction in the number of incoming phone calls and emails. Below are some tips to help achieve this:
For the chat widget
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Place the chat widget in a strategic location
Ensure that the chat widget is immediately visible when visitors land on your website. The most effective position is at the bottom right of the screen, where many visitors naturally tend to look. This ensures that your AI Agent remains in view without disrupting the user experience. You can set this up by going to Integrations > the relevant chat widget > 'Placement'. -
Use prominent colors and personalization
Choose contrasting colors that stand out against your website’s background while still aligning with your brand identity. A personalized welcome message with a photo or avatar makes the AI Agent friendlier and more approachable, encouraging visitors to engage in a conversation. You can customize the design of the chat widget by going to Integrations > the relevant chat widget > 'Design'. - Add an avatar
Give your AI Agent a personalized avatar to make it even more of a character. This you can do at 'Edit' your AI Agent in Pulse. -
Offer proactive assistance: set up your eye catcher
Enable your AI Agent to initiate conversations with questions like: “How can I assist you today?” or “Do you have any questions about our services?”. Proactive chat messages lower the barrier for visitors to use the AI Agent. You can set up an eye catcher by going to Integrations > the relevant chat widget > 'Engagement'. - Make sure the chat widget is on all pages
If your chat widget is on all pages on your website, it will be used more.
For all channels
Refer to your AI Agent in other communication channels
To further promote your AI Agent, you can include references to it in other communication channels. For example, add a link to the AI Agent in your email signature, mention it in your phone hold message ("Our AI Agent is available 24/7 to assist you!"), or mention it during personal interactions with customers. This makes it clear to customers that they can always rely on your AI Agent for help.
Connect multiple channels
When your AI Agent is available on multiple channels, your customers can contact your AI Agent in the desired way, which can also lead to more conversations. So make sure your AI Agent is live on your website, WhatsApp, Facebook and Instagram.