Setting up your Out of Office message

When you set up an absence message, your customers will receive an automatic notification when you are unavailable. In this article, we'll guide you on how to configure this feature.

How do I set up the out of office message?

• Navigate to Integrations in the menu and select Out of office.

• Enter the message that your customers will receive when they contact you outside of office hours. We recommend including your business hours, so customers know when they can reach you.

• Specify the times when you are available. You can adjust this for each day.

• Click Save.

Setting up the out of office message

You only need to set the times when live chat is not available. To configure the actual message sent by the AI Agent when live chat is accessed outside of opening hours, you can do this under the Situations menu in Watermelon. In this article, you can read how to do it.