Encountered a bug in our software? We'll be grateful if you share it with us! 🙌
You can file your bug via this form. Make sure you are signed in so we can update you on the progress and possible workarounds.
Our feedback platform is for all our users, so we ask you to communicate in English as much as possible.
Fill out all open fields:
- Title: A one-sentence description of the bug. Try to describe your problem as specifically as possible in one sentence. Keep this short and to the point. An example would be, "Chaticon does not appear when in incognito mode".
- Description: How you think the feature should work. You can also add extra information about the bug.
- Where did you find the bug: Select where you found the bug.
- On what device: Select on what device you experienced the bug.
- Reproduction steps: Which steps can we take to reproduce the bug? The more details, the easier it is for us to create a fix for the bug.
- 📎 Attachements: If you have any images or screen recordings which can help us, you can add them via the paperclip. The more footage we have, the easier it is to see what the problem is.
- Report bug: Click on Report Bug to file your report.
Keep an eye on your email!
Now that your bug report has been submitted, our support team will start processing it. You will receive emails with updates on the status of your bug report.
Sometimes there is a workaround possible, to get around the bug while it is still unsolved. Our support team will communicate this workaround to you in the comments of your bug report!
Curious about an overview of all our developments? Check out our roadmap.
An overview of all the developments? Check out the changelog here.