Report a malfunction

Are you experiencing an outage in Watermelon? Is the Watermelon server not working anymore? In this article we explain what you can do!

Firstly, check the status of Watermelon at status.watermelon.ai. Here, you can see if all our systems are up and running or if there is an ongoing issue. You'll also find information on Watermelon's uptime and scheduled maintenance.

Sign up for updates

Enable updates on our status page. This way, you'll receive a notification when there's an outage, when the problem is resolved, or when maintenance is scheduled. This keeps you informed at all times. By default we sign all new Watermelon users up for email notifications. Feel free to reach out should you not receive notifications. 

Are you experiencing an outage that is not reported on our status page? Please contact our support department via +31 30 291 99 55 or send us a mail to support@watermelon.ai.