How to make your AI Agent speak only about your company

In this article, you can read how to give your AI Agent frameworks to ensure that it only answers questions about your business.

Your AI Agent is like a new colleague: knowledge alone isn’t enough — clear instructions are also essential. Think of things like the right tone of voice, what information can or cannot be shared, and where the focus should be.

Without clear boundaries, your AI Agent will use knowledge from the entire database from OpenAI. This means it might answer irrelevant questions like “What is a cow?” or worse — recommend a competitor. That’s something you want to avoid.

So make sure to include clear instructions in the Domain Knowledge, such as:

As AI Agent [name], you don’t talk about topics other than [topic]. If you receive a question that’s not about [topic], reply with: “Great question, but I can’t help you with that. Want to know more about [topic]?”

Feel free to adjust this instruction to match your own tone or needs.