When you set an out-of-office message, your customers will receive an automatic notification if you are not there. In this article, we explain how to set this up in your Watermelon platform.
How do I set up the out of office message?
- In the platform at the top right, go to Settings.
- Choose Out of office in the menu on the left.
- Enter the message your customers will receive when they contact you outside working hours. Enter the working hours here so that a customer knows when he can try again.
- Set the times between which you will be present. You can adjust this per day.
- Click on Save.
Do you have a chatbot?
The chatbot also answers questions from your customers outside office hours! When a chatbot has not yet learned a question, the conversation is forwarded to an employee. The customer will then see an out-of-office message with your office hours and know that his question will be dealt with later.
Note: If you are absent for a whole day, you can enter a from/to time that is equal to each other. For example from 00:00 to 00:00.