Clearing cache & deleting site data

In this article, you'll learn how to clear your cache, delete your site data, and why this may be relevant.

When someone visits a webpage, a copy of that page is saved in the cache. This cache includes images and other files that the browser can retrieve when you revisit that page. As a result, webpages load faster.

This can cause issues when Watermelon performs an update. Due to the cache, old data is loaded. Clearing your browser's cache will load the latest versions of webpages and programs in the browser. Sometimes, clearing the cache alone is not sufficient. In that case, we recommend deleting the site data as well. For instance, site data ensures that you remain logged into Watermelon.

Below, you'll find instructions on how to delete your site data. Let's start with clearing the cache. Here's how you can clear the cache for each operating system and browser:

MacOS

Safari

1. In the menu bar, click "Safari" and choose "Preferences...".
2. Click on "Advanced".
3. At the bottom, check "Show Develop menu in menu bar".
4. In the menu bar, click "Develop" and choose "Empty caches".
5. Restart Safari.

Chrome

1. Click on "Chrome" in the menu bar.
2. Select "Clear browsing data" or "Clear browsing data".
3. In the dialog box, select the boxes of the types of information you want to delete.
4. Select "Clear the cache" to delete the cache.
5. Use the menu at the top to determine how much data you want to delete.
6. Select the start date to delete everything.
7. Click "Clear browsing data" or "Clear browsing data".
8. Restart Chrome.

Firefox

1. On the menu bar, click "History".
2. Click "Clear recent history...".
3. In the pop-up window, select "buffer" (that's what Firefox calls the cache).
4. Select a time period to determine how much data you want to delete.
5. Select "All" to delete everything.
6. Click "Clear now" to clear the cache.
7. Restart Firefox.

Watermelon app

1. On the menu bar, click ‘View’. 
2. Select ‘Toggle Developer Tools’.
3. In the pop-up that appears, navigate to ‘Application’. 
4. Under ‘Storage’ search for ‘https://app.watermelon.ai’.
5. Click on it with your right mouse and select ‘Clear’. 
6. Via View in the menu bar, select ‘Toggle Developer Tools’ again and then ‘Force reload’. 
7. You can now log in again.

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Windows

Safari

1. On the browser's toolbar, click on the settings in the upper right-hand corner
2. Click "Reset Safari". A new screen will open.
3. In this screen you can check everything you want to delete. To clear the cache
   Delete all web data".
4. Click on "Reset" to clear the cache.

Chrome

1. On the browser toolbar, click on the wrench icon.
2. Select "Tools."
3. Select "Clear Browse Data."
4. In the dialog box, select the boxes of the types of information you want to
   delete.
5. Use the menu at the top to determine how much data you want to delete.
6. Select the start time to delete everything.
7. Click "Clear Browse Data."

Firefox

1. Click on Firefox at the top left to open the menu.
2. Click "History" and then "Recent History".
3. In the pop-up window, select "buffer" (that's what Firefox calls the cache).
4. Select a time period to determine how much data you want to delete.
5. Select "All" to delete everything.
6. Click "Clear Now" to clear the cache.

Internet Explorer

1. On the menu bar of Internet Explorer, click "Tools".
2. Click on "Internet on Yes."
3. Click on the "General" tab.
4. Click "Delete" in the "Temporary Internet Files" section.
5. If this does not fix the problem, perform these steps again and restart your computer.

Watermelon app

1. Press the Windows icon + R to launch Run app.
2. Type %appdata%/watermelon/cache in the window that opens and click Ok.
3. Now a new window will open containing a folder called Cache_Data.
4. Delete this folder.
5. Restart the Watermelon app and log in again.

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Deleting Site Data

Google Chrome

1. Click on the icon next to the page reload button. Refer to the image below to find the icon.

2. Then select 'Cookies and site data'.

3. A new window will open. In this window, select the option 'Manage site data on the device'.

4. After selecting this option, a new window will open. In this window, click on the trashcan icon next to app.watermelon.ai to delete the site data. Then click on 'Done'.

5. After clicking, a blue button will appear to reload the browser. Click on it, and you will see the Watermelon login screen. You can now log in again.

Firefox

1. Click on the padlock icon in the browser bar. Refer to the image below to find the icon.

2. Then select the option 'Clear cookies and site data'.

3. A new window will open. In this window, click on 'Remove'.

4. Reload the page manually. You will see the Watermelon login screen. You can now log in again.

Safari

1. Open Safari and click on 'Safari' at the top. Select Settings.

2. Click on the 'Privacy' tab and select 'Manage Website Data'.

3. A new window will open. In this window, search for Watermelon and select all options that appear. Check the image below to see which options to select. Click Remove and then Done.

4. Reload the page manually. You will see the Watermelon login screen. You can now log in again.

Edge

1. Click on the padlock icon in the browser bar.

2. Click on 'Cookies'.
3. A new window will open. In this window, select app.watermelon.ai and click on 'Remove'. Then click on 'Done'.

4. Reload the page manually. You will see the Watermelon login screen. You can now log in again.