1. Help Center
  2. Chatbot (legacy)
  3. Training, testing and publishing the Legacy chatbot

Chatbot is stuck on training

It can occur that your chatbot gets stuck in training. But don’t worry, we can fix this for you!

Note: this article is about the Legacy chatbot. Are you looking for articles about the Pulse chatbot? You can find them here.

How does this happen?
Sometimes, an error in the backend of Watermelon can cause your chatbot to get stuck in training. This can be fixed, but it is a manual action that we have to perform for you.

Please fill in the form below to let us know that your chatbot is stuck in training, and we will fix it for you as soon as possible!