In this article, you’ll learn when the 'Generated by AI' label is automatically added to messages from your AI Agent, and why this happens.
Why is the 'Generated by AI' label added?
Due to new legislation, it is mandatory to be transparent about messages generated by artificial intelligence. That’s why Watermelon automatically adds the 'Generated by AI' label to messages generated by an AI Agent when they are sent through specific external channels.
Channels
The 'Generated by AI' label is automatically added below every message sent by the AI Agent via the following channels:
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WhatsApp
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Instagram
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Facebook Messenger
This ensures the recipient knows the message was generated by an AI Agent. This label is fixed and cannot be removed or modified.
The label is only shown for messages sent through the above integrations. When using the widget on your website, the label is not added. The user experience within the website widget remains unchanged.
The 'Generated by AI' label is a legal requirement for the channels mentioned above and cannot be edited or removed. Watermelon ensures the label is displayed correctly so you remain compliant with the legislation—without having to take any action.