This article explains how to sort your conversations in the conversation overview within our platform.
As a company, you receive several questions in one day. It is then nice to see at a glance what is, for example, the oldest message that is still open, the newest message you have received, or a distinction of conversations that come in via different channels. This ensures more efficient handling of customer questions, as you can keep an overview in various ways.
We have a sorting functionality for this, where you can sort incoming calls in different ways. There are four possible sort functions, namely:
Sort conversations from newest to oldest.
Sort conversations from old to new.
- Website widget activity
Sorting is based on the level of activity in the website widget. Conversations that experience the most activity are then at the top.
- Alphabetical A-Z
Sorting of conversations in alphabetical order of the contacts associated with each conversation.
Sorting by channel.
- Go to the conversation overview.
- At the top left you see a dropdown menu, click on it.
- Once clicked you will see the different sorting options.
- Click on one of the sort options to sort your conversations.