- Extra functions in conversations
The My Conversations pane is where you chat with customers. All of your ongoing conversations appear in this pane - the ones you've picked up from New conversations and the ones that have been transferred to you by a colleague or by the chatbot.
Can I transfer a conversation to a colleague?
If you can't (or don't want to) answer, you can forward the conversation you've picked up to a colleague, even if he or she is offline. Click on forward and you'll see a list appear on the right side of the dashboard of other users to whom you can transfer the conversation.
How do I archive my conversations?
When you've complete a conversation, you can archive it. The longer the conversation stays in my conversations without being archived, the statistics for handling time will be affected. When you are ready to archive a conversation, open the conversation and click Archive.
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