Connecting Facebook Messenger

All the messages sent to your Facebook company page will appear in the dashboard after you've connected your Page. 

Start with connecting Facebook Messenger.

  1. Navigate to Settings
  2. Select Add/edit Channels then select Facebook Messenger
  3. You'll connect your Facebook page 3 steps
  4. Step 1: Click on the blue Login with Facebook button, you'll log into your personal Facebook account via a pop-up window
  5. Step 2: The next window will show all of the company pages which are connected with your personal Facebook account.
  6. Step 3: Click on the company page you want to link and then click on Link Page

I'm not an admin of the Facebook page!

In order to connect Facebook to your Watermelon dashboard, you must be an admin (not an analyst) of the Facebook page you're trying to connect.

Ask a current Page admin to complete the following steps. 
  1. Click on Settings on the top menu on the Page
  2. Select Page roles on the left-hand side
  3. Fill in a name or email address and select the correct person from the list which is displayed
  4. Click on Page editor 
  5. Click on Add and enter your password to confirm 
Your admin may also be able to add you as a Page editor through the Facebook Business Manager's Business Settings. If this isn't possible, ask an admin to connect the Facebook page to Watermelon on your behalf.

Create a company page for Facebook 

If you don't have a Facebook company page, we'd suggest you make one! Find the instructions how to create a Facebook page. When you've set up and published a page, you can connect it to the Watermelon-dashboard.

Did you accidentally connect the wrong company page?

Don't worry, this won't be hard to fix.
1. Go to your Facebook page
2. Log out of Facebook
3. Go back to the Dashboard, select Settings and then Add/edit Channels
4. Select Facebook Messenger
5. You can now click on Login with Facebook and select the correct channel

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