- Tips & Tricks for conversations
- Chatbot Menu
- Checkbox answers
- Automatically forward a conversation to an employee
- Add multimedia to your conversation
- Use the CXhub to plan an appointment with the calendar module
- Send bundled files in a conversation
- Ask user for feedback after a CXhub conversation
- Specify per conversation: live or test
- Extra functionalities
- Tips & Tricks
Chatbot transfers to human agent
When a chatbot doesn't understand a customer, this conversation will be transferred to an employee. We've developed a feature to make this more user-friendly. You can specify which questions will automatically transfer the conversation to a human agent.
Automatically transfer visitor to an employee
This feature is useful when a customer has a frequently asked question that has a complex answer, or when the customer has a complaint. This feature can also be used when someone asks to speak with an employee, the chatbot can automatically transfer the conversation.
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