Send bundled files in a conversation

Send your customer a bundle of files in a conversation. First you'll need to add these files to the Dashboard. Go to Chatbot > Add knowledge, then click on File manager with the file icon.

Schermafbeelding 2019-10-03 om 15.54.29.png 53.11 KB


Here you can upload the files you will use. The nice thing about this functionality is that in this way you only have to change files in one place, if there are changes in one of the documents. These will then change in the conversation.

To modify (replace) a file, click on this icon:
Schermafbeelding 2019-03-01 om 15.05.46.png 4.18 KB

How can i add this functionality to a conversation?

After doing this you want to add this to a conversation. You can do this by select an existing conversation, or create a new one: Chatbot > Add knowledge > Conversations 

At the point where you'll want to send the files, select modular files

Button modular files
Then select the files you want to bundle:

Schermafbeelding 2019-03-01 om 14.59.32.png 22.33 KB

Do not forget to give the download and files a name via the entry fields that appear below. When your customer enters the relevant conversation, he will be given the opportunity to open and download the file.

Supported file types

The following file types can be shared with Watermelon:
  • .wav
  • .mpeg
  • .ogg
  • .webm
  • .mp3
  • .3gpp
  • .avi
  • .png
  • .jpeg
  • .gif
  • .pdf
  • .xml
  • .numbers
  • .pages
  • .docx
  • .key
  • .ppt

Related articles

Was this article useful?