How can I retrieve my previous conversations?

This article explains how to retrieve your previous conversations.

You may want to find a conversation with a specific customer, to see what was discussed with the customer in previous conversations.

This is why we have a function that records every conversation. This way you can retrieve all previous conversations with the relevant customer with a few clicks.

This is how you retrieve your old conversations within the conversation overview:

  • Click on a conversation.
  • Scroll down within your contact in the right menu.
  • Select archive and view previous conversations here.

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