Read closed conversations from contacts

If you want to read back a conversation, this can be done in different ways. In this article, we explain how you can read back conversations from contacts.

When a conversation is closed, conversations are still visible under contacts. Every conversation with a contact is saved in the contact profile. We explain below how to retrieve these conversations.

• Go to contacts.
• Click on a contact.
• Click on archive at the contact information.
• Here you will now find an overview of the conversations that have been held with a contact, including the date and contact owner.
• Click on a conversation.
• You will now see the conversation appear on the right side of your screen.