Help Center

Back to home

Help Center

(Legacy) Chatbot Builder

(Legacy) Chatbot Builder

All the knowledge you need to build your regular chatbot.

Conversation Flows

Chatbot main menu

Add attachments to your conversation

Let the chatbot forward a conversation to a team

Where can I have the chatbot redirect a conversation to?

Can I change the team the chat is forwarded to?

Can I turn off conversation forwarding to a team?

My multiple choice button doesn’t work anymore

Checkbox response option

Automatically forward a conversation to an employee

Input fields

Scheduling appointments with the calendar module

Request feedback

Set to live or test conversations

Tube map: insight into your conversation

Multiple choice answers

Chatbot conversations (regular chatbot)

Starting the conversation with the start button

Linking conversations

Tips & tricks for conversations

See more

FAQ

Forward a conversation from the FAQ

FAQ's - Q&A model

Mismatches

Adding question variants

Other functionalities

Adding custom fields

Chatbot redirects visitor to an agent

Adding a hyperlink

Personality of the chatbot

Bold, italic and underline

See more

Tips & Tricks

Adding a timed trigger via Google Tag Manager

Tips for testing your chatbot

Testing the chatbot

Empty cache

Adding chat widget via Google Tag Manager

See more

Data tags

How do I add multiple data tags to a text field in the chatbot builder?

How do I add new data tags?

How can I send data from custom fields to my customer?

How do I change a data tag in a conversation?