How do I add agents to a team?

Collaborating in a team is possible, but how do you add a user to a team? In this article you will read how to do this:

To add a user to a team, as an Administrator you must navigate to Settings. Here you then select Create/Modify Teams. If you have not yet created a team, click here to read how to do so.

Adding an agent to a team -1

Click on the team you want to add a user to and scroll to Users in team. Now choose Add agent to team and choose the users you want to add to this team. After adding the users, don't forget to click Save. Your users have now been added to the team!