Help Center

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Help Center

Getting started

Getting started

Get successfully started with Watermelon!

How to download the desktop apps

How to take the chatbot offline

Learn the basics

Chatbot startup in 3 steps

How to activate the chatbot

Start collaborating

How to activate or deactivate an agent

Explanation of teams

Forward a conversation to a colleague

OLD INBOX: How do Teams work?

How to add agents to a team

How do I remove a user from a team?

How to create a team

Can I turn off the suggestion bot per user?

What happens if I use a data tag without customer information available?

How to add an agent to the platform

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Manage conversations

How to merge contacts

Customer information for data tags

My contacts

How to recognize website visitors

Usage and placing of cookies

How to export results

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Create chatbots

How to use custom fields

How to create a custom field

How to switch languages of the website widget

Set up an out-of-office message

The usage of the suggestion bot

How to train the suggestion bot

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Watermelon Academy

Watermelon Academy

Sign up for the Watermelon Academy!

Receive your certificate from the Watermelon Academy

Share your Academy certificate on LinkedIn!

Start with the Watermelon Academy

How to start an Academy course

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