Help Center

Back to home

Help Center

Getting started

Getting started

Get succesfully started with Watermelon!

How do I download the app for desktop?

Learn the basics

Chatbot startup in 3 steps

How do I activate the chatbot?

How do I take the chatbot offline?

Start collaborating

How do I activate or deactivate an agent?

Forward a conversation to a colleague

How do Teams work?

How do I add agents to a team?

How do I remove a user from a team?

How do I create a team?

Can I turn off the suggestion bot per user?

What happens if I use a data tag without customer information available?

How do I add an agent to the platform?

See more

Manage conversations

How can I merge contacts?

Where does the chatbot get the customer information for data tags?

Where can I find my contacts?

How can I recognise my website visitors?

Will a cookie be placed on my customer's device?

Can I export results?

See more

Create chatbots

What are custom fields?

How do I create a custom field?

What can I do with the Language switch?

How do I set up an out-of-office message?

How does the suggestion bot work?

How can I teach the suggestion bot new information?

See more

Watermelon Academy

What is the Watermelon Academy?

How do I sign up for the Watermelon Academy?

How do I receive my certificate from the Watermelon Academy?

How do I share my Academy certificate on LinkedIn?

How does the Watermelon Academy work?

How do I start an Academy course?

See more