How do I forward a conversation to a Team?

When you pick up a conversation that is not meant for your team, you can easily forward the conversation to another Team. In this article you will read how to do this:

As soon as you see a conversation come in that needs to be forwarded to another Team, you need to open the conversation first, before it can be forwarded. Open the conversation by clicking on the conversation in question in the conversation overview. When you have done this, you can click on Forward conversation in the top right corner of the conversation.

Once you've clicked the conversation forward, a pop-up will appear where you can choose who you want to forward the conversation to. In this pop-up you have the choice to forward a conversation directly to one of your colleagues, or to a whole Team.

When you have clicked on the Team to which you want to forward the conversation, it is done immediately. This way you can forward the conversation to another Team in just a few steps!

Note: When you forward the conversation to a Team in which you also work, the conversation remains visible to you in Unassigned.