Forward visitor to an employee

If the chatbot does not understand the customer, it is transferred to an employee. It is also possible to set which questions the customer will be transferred directly to an employee.

Directly redirecting a visitor to an employee
This is useful for example when a frequently asked question is very specific, or when the customer has a complaint. You can also use the feature as in the example below. When someone asks if they can speak to an employee, the chatbot can forward your customer directly.