Multiple choice answers

You can use the Multiple Choice Answers module in conversations, giving the customer the option to choose one of the answer options. You can use this, for example, when you want to ask counter questions based on the answer.

Note: this article is about the Legacy chatbot. Are you looking for articles about the Pulse chatbot? You can find them here.

The chatbot generates a different answer for each multiple-choice answer chosen. This allows you to help visitors more specifically. You will get a different answer for each option.

 

You can add the Multiple Choice answers in the Responses in de menu. 

When you click on it you get the opportunity to fill in the different multiple choice answers.

You can add up to 9 multiple choice answers at a time with a maximum of 20 characters per answer.